IBM Case Manager Essentials (V5.3.2) SPVC

Course Code: F2909G
Duration: 8 Hours
Price: Contact For Pricing

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Course Description

  • Contains PDF course guide, as well as a lab environment where students can work through demonstrations and exercises at their own pace.

    This course is an introduction to IBM Case Manager, concepts, functions, and architecture. Participants use an IBM Case Manager system to practice the skills that are required by case workers to process cases and create runtime tasks. 

    If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.

Objectives

  • Describe the users of IBM Case Manager
    Identify components of IBM Case Manager
    Create and process a case
    Search for a case
    Review a case
    Add annotations and comments to a case
    Split a case
    Explore and identify the structure of a solution
    Add a custom task
    Add a quick task
    Identify IBM Case Manager integration options

Audience

  • This course is for solution architects, solution designers, administrators, product managers, or anyone who needs to learn the essentials of IBM Case Manager.

Prerequisites

NA

Content

  • Introduction to IBM Case Manager    

  • Describe the uses of IBM Case Manager    
  • Identify components of IBM Case Manager

  •         
    Create and process a case    

  • Identify a case    
  • List the components of a case type    
  • Describe the IBM Case Manager Client    
  • Add a case and process a work item

  • Review a case    

  • Search for a case    
  • Review a case    

  • Structure of a solution    

  • Describe IBM Case Manager solutions and their assets    
  • Identify IBM Case Manager environments    
  • Explore the IBM Case Manager Builder Step Designer    

  • Add runtime tasks    

  • Add a custom task    
  • Add a quick task        

  • IBM Case Manager integration options    

  • Identify IBM Case Manager integration options
  •  
  • Add annotations and comments to a case    
  • Split a case