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Private / Corporate Training
Tell us a little about yourself:
Course Description
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This course is an introduction to IBM Case Manager, concepts, functions, and architecture. Participants use an IBM Case Manager system to practice the skills that are required by case workers to process cases and create runtime tasks.
Objectives
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Describe the users of IBM Case Manager
Identify components of IBM Case Manager
Create and process a case
Search for a case
Review a case
Add annotations and comments to a case
Split a case
Explore and identify the structure of a solution
Add a custom task
Add a quick task
Identify IBM Case Manager integration options
Audience
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This IBM Training course is for solution architects, solution designers, administrators, product managers, or anyone who needs to learn the essentials of IBM Case Manager.
Prerequisites
NA
Content
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Introduction to IBM Case Manager
- Describe the uses of IBM Case Manager
- Identify components of IBM Case Manager
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Create and process a case - Identify a case
- List the components of a case type
- Describe the IBM Case Manager Client
- Add a case and process a work item
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Review a case
- Search for a case
- Review a case
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Structure of a solution
- Describe IBM Case Manager solutions and their assets
- Identify IBM Case Manager environments
- Explore the IBM Case Manager Builder Step Designer
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Add runtime tasks
- Add a custom task
- Add a quick task
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IBM Case Manager integration options
- Identify IBM Case Manager integration options
- Add annotations and comments to a case
- Split a case