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Course Description

Fast-track your career in the booming IT service management domain and master the skills to drive successful IT service delivery. The ITIL V4 Certification isn't just a credential—it's your passport to a common language and powerful tools fostering collaboration within IT teams, unlocking unparalleled value across the business. Start with the core concepts of ITIL 4, the latest evolution of the ITIL framework, and delve into the intricacies of the ITIL 4 service value system. With an array of exciting learning resources, we guarantee you'll be well-equipped not just to pass the exam, but to power collaboration within IT and deliver unparalleled value across the enterprise.

1. Live Instructor-Led Sessions: Master ITIL with in our exclusive 16-hour live training. Dive into real-world scenarios, tackle hands-on role-play exercises, and amplify your skills with interactive activities. With trainers boasting over two decades in ITIL brilliance, clear all doubts, and transform into an ITIL pro.

2. PDUs for Continued Learning: Earn 16 Professional Development Units (PDUs) as you seek to maintain or elevate your skills and certifications, ensuring continuous professional growth.

3. On-Demand Self-Paced Learning: Dive into over 49 hours of on-demand self-paced learning, giving you the flexibility to study at your own pace and ensuring a comprehensive understanding of ITIL concepts tailored to your schedule.

4. Simulation Exams: Familiarize yourself with the actual ITIL Foundation exam format and difficulty level through 5 simulation exams, preparing you for success.

5. Mock Tests and Assessments: Reinforce your learning and identify areas for improvement with 8 mock tests and 8 assessments, ensuring you are thoroughly prepared.

6. Complimentary Courses: Enhance your knowledge and skills in related areas with 5 complimentary courses from the top 100, enriching your learning experience.

7. Take² Re-Sit Exam Option: In case of an unsuccessful attempt, put your worries at ease by opting for the Take² Re-sit Exam Option at the time of registration with the help of your learning advisor. Retake the exam for a fraction of the price and get 6 months from the date of the initial exam to prepare for your second try which you can schedule at your own convenience and attempt from the comfort of your home or office.

8. All-Inclusive Program: Your course fee covers the ITIL Foundation exam fee, online proctoring, ITIL4 Foundation official e-book, and ITIL4 Foundation official training materials, streamlining your certification process for a hassle-free experience.

9. Lifetime Access to On-Demand Courseware: Enjoy lifetime access to on-demand courseware, allowing you to revisit and reinforce your knowledge whenever needed, ensuring lasting competence.

10. PeopleCert Official eBook and Training Material: Access official ITIL 4 Foundation e-book and training materials from PeopleCert, aligning your learning with the official certification requirements.

The ITIL Foundation certification isn't just a certification; it's your ticket to mastering the common language and tools that drive collaboration within IT teams, ultimately delivering unmatched value across the entire business landscape.

Elevate your IT journey with a certification that can unlock the door to a future where your expertise sets the standard. Your journey begins here—exciting, transformative, and geared for success!


1. Fundamental Concepts of ITIL: Understand the core principles and concepts that drive the ITIL framework.

2. Key ITSM Components and Processes: Explore the key components and processes that form the foundation of IT service management.

3. Aligning IT Services with Business: Learn how to align IT services with business goals and cater to customer requirements effectively.

4. Best Practices for IT Service Delivery: Discover industry best practices to ensure efficient and effective IT service delivery.

5. ITIL Service Lifecycle Stages: Gain insights into the different stages of the ITIL service lifecycle and their significance.

6. Roles and Responsibilities: Understand the various roles and responsibilities within an IT service management framework.

7. Incident, Problem, and Change Management: Learn how to handle incidents, problems, and changes in IT environments to ensure smooth operations.

8. Measuring and Reporting Service Performance: Master the art of measuring and reporting IT service performance and quality metrics.

9. Benefits of ITIL Adoption: Discover the advantages of implementing ITIL practices and their positive impact on enterprise success.

10. ITIL Principles and Continual Improvement: Learn effective strategies to implement ITIL principles and foster a culture of continual improvement.


  • · IT Professionals
  • · IT Practitioners
  • · IT Support Staff
  • · IT Managers
  • · IT Project Managers
  • · Business Managers


  • · No specific prerequisites or prior qualifications required
  • · Suitable for beginners and experienced professionals alike
  • · Basic understanding of IT terminology is beneficial


1. Introduction to ITIL 4


  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

2. ITIL Key Concepts


  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services, and Service Offering
  • Service Relationship

3. ITIL Guiding Principles


  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

4. The Four Dimensions of Service Management


  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors

5. The ITIL Service Value System


  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams

6. ITIL 4 Practices


  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management Practices
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement