This course introduces the functions in IBM SmartCloud Control Desk V7.5 that support the ITIL-based processes for Configuration, Change, and Release Management. In addition, the logical data model and hierarchies used to store and manage Configuration Items are discussed.
Objectives
Describe the logical representation of assets and configuration items
Create and specify Configuration Items manually or through promotion, or import
Verify IT configurations through Configuration Item audit
Articulate how IBM SmartCloud Control Desk support Service Asset Management
Create and implement automated changes from response plans
Perform impact analysis, schedule, and authorize changes
Understand how IBM SmartCloud Control Desk supports the Release Management Process
Perform mass updates of software from the Definitive Medial Library
Audience
This intermediate course is for IBM SmartCloud Control Desk Configuration, Change, and Release management practitioners responsible for administering, managing, or tailoring the solution.
Prerequisites
You should have:
Familiarity with the ITIL Service Management processes
Basic Understanding of the capabilities and initial customization of the Tivoli process automation engine environment and IBM SmartCloud Control Desk V7.5 as taught in the IBM SmartCloud Control Desk V7.5 Foundations course
Content
Day 1:
IBM SmartCloud Control Desk Configuration, Change, and Release Management Overview
Organization of Configuration Item information
Configuration Management Fundamentals
Day 2:
Change Management Processes, Roles and Responsibilities